Return Policy

Return & Cancellation Policy

At Poets & Prose Coffee, we take pride in roasting fresh, specialty-grade coffee for every order. To maintain the highest standards of freshness and quality, we do not accept returns once an order has been fulfilled.

Cancellations

Orders may be cancelled before fulfillment (before roasting/shipping has begun). Once your order has been fulfilled, it cannot be cancelled or refunded.

Returns

Due to the perishable nature of coffee, all sales are final once an order has been fulfilled. We do not accept returns or exchanges on roasted coffee.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 2 days of delivery at contact@poetsprosecoffee.com. We will work with you to make it right.